Refund Policy

Effective October 26, 2026.

We want you to buy with peace of mind. So the rule is simple.

1. Right to cancel (7 days)

In line with art. 49 of Brazil's Consumer Protection Code, you can cancel any purchase made on QI Agora within 7 calendar days of the payment date and get a full refund, even if the content has already been unlocked.

2. How to request it

1. Go to the Your data page and choose the Refund type.
2. Enter your account email and, if you can, the purchase date.
3. The refund is made through Mercado Pago, using the same payment method: Pix goes back to the original account; for cards, timing depends on the card issuer (usually up to two statements).

3. What happens to the product

With the refund, what was purchased is no longer available: the answer key, report and explanations are removed from the result, the certificate is canceled and course access is removed. If it was the purchase of an unused full test, the credit is withdrawn.

4. Technical problems

If you paid and the product wasn't unlocked, or if a failure on our side disrupted your test, contact us through the same form. After 7 days, we review each technical problem and, if the failure was ours, we unlock the product, grant a new test or refund you. Leaving the full test halfway (closing the page, losing connection on your side or letting time run out) is not a failure on our side: the test ends with what was answered and no new test is granted.

5. Chargebacks

If you dispute the purchase directly with your card issuer, the content is also blocked and the certificate canceled. Please request a refund instead: it's faster.